About Airpoints™

Be rewarded for spending with Air New Zealand and its partners with the Airpoints™ programme.

Over 2,700 flights are booked daily with the help of Airpoints™. Discover the possibilities for yourself and be rewarded for the things you do every day. Airpoints is Air New Zealand’s loyalty programme. Anyone can join and membership is free. As an Airpoints member you can earn Airpoints Dollars™ in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. You’ll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits.

Air New Zealand Auckland International Lounge.

About Status Points and tiers

You’ll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. Status Points add up to make you eligible for Silver, Gold or Elite tier status. As you move up the tiers, you’ll enjoy great extra travel benefits and privileges. Learn more about how Status Points works and the great tier benefits you could soon be enjoying.

Hands typing on laptop on airNZ site

Understanding your online account

Watching your Airpoints Dollars and Status Points add up is easy with your online account. Simply click on the “sign in” button on airnz.co.nz and enter your membership number and password to manage your profile, see how you’ve earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Your Airpoints membership number and password can also be entered into the Air New Zealand mobile app, which will display your upcoming Air New Zealand flights.

Airpoints app on phone.

Claiming missing Airpoints Dollars

Missed out on Airpoints Dollars? You may be able to retrospectively claim Airpoints Dollars from your activity with Air New Zealand or with one of our partners.

More about claiming

Air NZ mobile app

Check your Airpoints Dollar balance on the go

Find your Airpoints number and keep track of your Airpoints Dollars and Status Points balances wherever you are with the Air NZ mobile app.

The app also lets you use your retail and travel digital Airpoints cards to earn Airpoints Dollars with Airpoints Partners or when travelling.

Frequently asked questions

No. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket.

The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register.

With Shairpoints, New Zealand residents can pool Airpoints with up to four other Airpoints members to enjoy greater benefits. For more information and terms and conditions please visit the Air New Zealand Shairpoints page.

Alternatively, if you wish to pay for rewards with your Airpoints Dollars for your partner or another household member you can do this by creating a Gifting Register.

If you have forgotten your password, resetting it online is easy - click here to start our online password help service. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. If you have forgotten your username, click here to request it to be emailed to you.

Please note: Online Services is not currently available for residents of Continential Europe.

It's easy to change your personal information. Here's what to do:

  1. Sign in to your Airpoints™ account
  2. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page)
  3. From your profile menu, select the type of detail you'd like to update
  4. Make your changes and hit the 'save details' tile
  5. You're done!

Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. This is a security feature to protect your account. To change your account details, please see the FAQ below.

The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel.

Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual.

If the name on your Airpoints or Koru account does not match the name on your current passport, please call the Air New Zealand Contact Centre. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card Airpoints Dollars to be added automatically.

Air New Zealand lounge passes are not available for purchase. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into Air New Zealand Lounges provided that both travellers are departing on an Air New Zealand operated flight, with an Air New Zealand ticket and flight number.

Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Visit airnewzealand.co.nz/koru for details.

No, Airpoints Dollars can only be earned, not purchased. There are many ways to earn Airpoints Dollars – to find out more, click here

No. When you earn Airpoints Dollars, points or miles in one frequent flyer programme, they cannot be transferred to a different programme. Star Alliance frequent flyer programmes are independent and separate, therefore we cannot transfer your Airpoints Dollars, points or miles between them.
However, you can earn and use Air New Zealand Airpoints Dollars when you travel on any of the Star Alliance airlines or use Airpoints Dollars to travel on our airline partners.

No, Airpoints Dollars may not be exchanged for cash. However, you can use Airpoints Dollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Find out what you can spend your Airpoints Dollars on.