Online and mobile check-in

You can check in for your flight before you leave for the airport.

Reduce contact and skip the stress of queues. Get through the airport faster for a better travel experience.

Can I check in online?

Online check-in is open 24 hours before the scheduled departure of your flight. Please note, once you have checked in online you are unable to cancel your check-in. If you have checked in and you do not plan to fly, please contact us.

Travelling in New Zealand

  • You currently do not need proof of COVID-19 vaccination or a negative COVID-19 test to travel domestically within New Zealand.

Travelling internationally

As international borders open and travel restrictions ease, we are opening online check-in for some international flights.  

Why should I check in online?

  • Select your seat
    You can still choose your seat when you check in online or on your mobile
  • Receive your boarding pass by email
    You can print it at home, or at the check-in kiosks at the airport. If you're in New Zealand, we can scan your emailed boarding pass from your phone
  • Print bag tags yourself 
    If you're checking-in bags, head straight to a kiosk to print out your bag tags when you arrive at the airport. Then take your bags to the bag drop. Details on your flight's exact check-in timings are on your email or e-ticket. Note that these are closing times and they include dropping off your bags if you have them.

If you're unable to check in online

  • There may be operational issues
  • There may be updates to border restrictions
  • Your passport details may not be up to date
  • You may not have the necessary visas

If you're unable to check in online, you'll need to check in at the airport so please allow some extra time.

I need to check in at the airport