Help & support

Here's how you can change a flight, add a bag, update your booking, and more.

Manage your bookings

You can view, change or cancel your flight, add an extra bag, select a seat, order a special meal, request a copy of your electronic ticket and more.

Enter your booking reference and family name below.


Need more help?


Manage your rental car, travel insurance or other bookings


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Ask a question or give us feedback (a complaint or a compliment)

Phone bookings & enquiries

UK - Sales, reservations & enquiries
Freephone: 0800 028 4149 (customer)
Calling from overseas

TTY assistance is available for deaf and hearing impaired via Text Relay on
18001 0800 028 4149

Republic of Ireland - Sales, reservations & enquiries
Freephone: 1800 551 447

Europe - Sales, reservations & enquiries
Freephone numbers for Europe
Website: www.airnewzealand.eu

Online booking help
Freephone: 0800 028 4149

Airpoints enquiries
Freephone: 0800 028 4149

Additional phone numbers

Please have these things handy when you call our contact centre

  • Your booking reference. Where do I find this? 
  • The family name used for the original booking.
  • Your Airpoints number if you have an Airpoints related enquiry. 

Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details.

To access your booking online, it must:

  • Be electronically ticketed - paper tickets will not be accessible
  • Have 9 or fewer travellers
  • Not have been made as an international "multi-city" booking 

Contact our Special Assistance team

Call our friendly team on 0800 028 4149, or for further information on how you can ensure your trip is comfortable and hassle-free find out about our special assistance options. You can also complete a MEDA form, or find out more about flying with a medical condition