How can we help?

We're here to help make your flight enjoyable and stress-free.

Manage your bookings

You can make many changes to your flight details online:

  • View, change and cancel your bookings
  • Add an extra bag or two to your baggage allowance
  • Choose your seat
  • Order or change your special meal
  • Request a copy of your electronic ticket

All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)


Need more help?

Baggage - How much baggage can I bring, and; what can't I pack in my bags?

Request refund - How do I request a refund? (Hint: have your booking reference handy).

Passports and visas - Are my passport and visa OK to travel to my destination?

Travel insurance - Arranging travel insurance is essential - and making a claim is easy.

Check and manage your bookings forrental car or airport taxi transfer.


Contact us

Please have your booking reference, the family name used for the original booking and Airpoints number handy when you call about a flight or Airpoints query.

Flight enquiries - 0800 028 4149 (Freephone) - Calling from overseas.

Airpoints enquiries0800 028 4149.

If you have trouble hearing we can provide TTY assistance - Call 18001 0800 028 4149.

Special Assistance0800 028 4149.

More contact details - Contact directory.

Email us - It could be a question about your flight, something we've done to make you happy, or a way we could improve.

You can ask Oscar to:

  • "Resend my booking confirmation"
  • "Confirm my seat selection"
  • "Confirm my special meal"
  • "Confirm my baggage allowance"
  • "Check my Airpoints balance"
  • "Order a replacement Airpoints card"
  • "Confirm my special assistance"
  • "Reset my password"

And there’s plenty of more ways he can help.

Pro-tip: sign in to the website first, for the best Oscar experience.