Travel alerts

Be kept up to date with current travel alerts that are in effect.

Find out how to receive our travel alert information.

New travel requirements for passengers travelling to New Zealand

The NZeTA (New Zealand Electronic Travel Authority) is a new border security measure being introduced by the New Zealand Government.

Effective from 1 October 2019, visitors from visa-waiver countries/regions are required to hold an NZeTA before they leave for New Zealand. The NZeTA does not replace a visa; travellers must still meet all existing entry requirements. Please note that travellers from visa waiver or transit visa waiver countries/regions who are in transit through New Zealand are required to hold an NZeTA from 1 October 2019, even if New Zealand is not their final destination.

To ensure that travellers can proceed through all airport checkpoints, we advise customers to plan accordingly and request an NZeTA well in advance of your trip to New Zealand, as it can take up to 72 hours for a request to be processed.

You can find more information about the NZeTA and how to request one here

Rolls-Royce Trent 1000 Engine Maintenance Requirements

Due to the ongoing global issue impacting Rolls-Royce Trent 1000 engines that power a number of our Boeing 787-9 Dreamliner aircraft, earlier than expected maintenance checks on a specific part of the ‘Package C’ engine compressor are required as advised by Rolls-Royce, in conjunction with European regulator EASA.

Continuing to get our customers to their destinations is our first priority, however, as a result of these maintenance requirements, Air New Zealand may need to reschedule a number of international services.

In addition to this, we have leased a Boeing 777-300 aircraft from fellow Star Alliance member, EVA Air, to help with additional capacity on some routes. This aircraft is also operated by our Air New Zealand pilots and cabin crew.

Customers impacted by these schedule or aircraft changes will be contacted directly by Air New Zealand, via the contact information provided in their booking, or the travel agent they booked through.

For services already scheduled to be operated by our lease aircraft, customers will be advised at the time of booking.