Phone numbers

We're here to help, 24/7, so please feel free to contact us anytime.

United Kingdom

Sales, reservations & enquiries
Freephone: 0800 028 4149 (customer)
Calling from overseas

TTY assistance is available for deaf and hearing impaired via Text Relay on
18001 0800 028 4149

Online booking help
Questions and answers
Freephone: 0800 028 4149

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See Customer Relations below for other contact options

Flight arrivals & departures
Freephone: 0800 028 4149
Online arrivals & departures

Airpoints™ enquiries
Questions and answers
Freephone: 0800 028 4149

Regional Office - London
Phone: 020 8600 7600

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Travel Agent website
(For Travel Agents only)

Republic of Ireland

Sales, reservations & enquiries
Freephone: 1800 551 447


Sales, reservations & enquiries
Freephone numbers for Europe

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Customer Relations
Baggage claims
Airline training

Customer Relations

Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Online access to Alternative Dispute Resolution (ADR): There is a European online platform ( which facilitates access to ADR. However please note that at the present time, Air New Zealand does not participate in an ADR scheme in the UK.

Damaged, delayed, lost baggage claims

Baggage Services should only be contacted if your baggage has been damaged, delayed or lost on a flight you have recently taken

London Heathrow Airport
C/- ASIG/Global Baggage Services
Terminal 2, London Heathrow Airport
Toll free (within UK): 0800 840 8069
Call Centre: 0344 375 4250 (charges apply for calls outside UK)


Air New Zealand Contact Centre
Private Bag 93537
North Shore City 0740
New Zealand
Freephone: 0800 028 4149
Email: Airpoints


Air New Zealand Cargo
3rd Floor, The Triangle, 5-17 Hammersmith Grove
London, W6 0LG
Phone: 0208 600 7612
Fax: 0208 741 7318
Hours: 9:00 - 17:30, Monday to Friday

Ground handling - Swissport Cargo Services
Building 521B, 1 Stanstead Road
Heathrow Airport, Hounslow
Middlesex TW6 3LW
Phone: 0208 976 5429
Office Hours: 24 hours, 7 days

Engineering (ANZES)

Please contact us for any Aircraft/Component Maintenance Services.

Airline training