Phone numbers

We're here to help, 24/7, so please feel free to contact us anytime.

United Kingdom

Sales, reservations & enquiries
Freephone: 0800 028 4149 (customer)
Calling from overseas

TTY assistance is available for deaf and hearing impaired via Text Relay on
18001 0800 028 4149

Online booking help
Questions and answers
Freephone: 0800 028 4149

Feedback
Send us feedback
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See Customer Relations below for other contact options

Flight arrivals & departures
Freephone: 0800 028 4149
Online arrivals & departures

Airpoints™ enquiries
Questions and answers
Freephone: 0800 028 4149

Affiliate Programme
Sign up to become a UK affiliate

Travel Agent website
http://www.airnewzealandtrade.com/
(For Travel Agents only)

Republic of Ireland

Sales, reservations & enquiries
Freephone: 1800 551 447

Europe

Sales, reservations & enquiries
Freephone numbers for Europe
Website: airnewzealand.com/europe

Select another contact area

Customer Relations
Airpoints
Cargo
Engineering
Airline training

Customer Relations

Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Email: flightcomment@airnz.co.nz

Online access to Alternative Dispute Resolution (ADR): There is a European online platform (http://ec.europa.eu/odr) which facilitates access to ADR. However please note that at the present time, Air New Zealand does not participate in an ADR scheme in the UK.

Airpoints

Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Freephone: 0800 028 4149
Email: Airpoints

Cargo

Air New Zealand Cargo
C/O Fly Us
Unit 4, X2 Hatton Cross
Eastern Perimeter Road
London Heathrow Airport
TW6 2GE
Phone: 020 8189 9259
Email: NZCARGO.UK@FLYUS.AERO
Hours: 9:00 - 17:30, Monday to Friday

Engineering (ANZES)

Please contact us for any Aircraft/Component Maintenance Services.

Airline training

Email: airlinetraining@airnz.co.nz