International check-in

Heading overseas?
Here's everything you need to know to get checked in.

Effective 11 August 2020, the New Zealand Government has introduced managed isolation charges for select passengers entering New Zealand. For more information visit the MIQ Government site.

 

When to check in

Your international check-in time depends on your particular flight. Some flights close check-in 90 minutes before departure. Others can be 120 minutes beforehand.

You can find the exact time on the Air NZ mobile app, your check-in email or on your e-ticket.

Remember, this is when check-in and bag drop closes. Give yourself enough time to arrive well before then. There could be queues, or you might be delayed on your way to the airport. You also need to give yourself enough time to go through security screening and customs.

What you need to check in

It's very important you have all your documentation. It's illegal to board your flight without it.

You'll need:

  • Your ticket, either printed or electronic.
  • Your passport, valid for at least six months. Check if the countries you're visiting have other passport requirements.
  • Your visas, if required by the countries you're visiting.

There are special entry and transit requirements when travelling to the USA. Be sure you have all the documentation you need at least 72 hours before you travel.

Some airports let you check in to international flights online. You'll need to confirm your visa details online first.

Find out more about preparing to travel.

Three ways to check in

Check in with the Air NZ mobile app

With the Air NZ mobile app you can check in up to 24 hours before your flight, from anywhere.

You can choose your seat and show your whole group's boarding passes on your phone. When you board, just show your electronic boarding passes on your mobile screen.

Flying to Niue? Mobile app check-in is not yet available. Please check in manually when you arrive at Niue International Airport.

Check in online

Don't have the app? You can also check in online, up to 24 hours before your flight.

We'll email your boarding pass, ready to open on your mobile and scan when you board the plane. Make sure your passport is handy, ready to be checked by the team either at the check-in area or at the gate.

All New Zealand airports accept electronic boarding passes.

Flying to Niue? Online check-in is not available. Please check in at the airport up to two hours before your flight.

Checking in your bags

Once you've checked in online, it's easy to check in your bags when you arrive at the airport. Use one of our self-service kiosks to print your bag tags. Tag your bags and take them to the bag drop. Easy.

Remember, bag drop closes when check-in closes, so make sure you allow enough time.

Check in at the airport

Skip the queues and use the self-service kiosks.

First, scan your machine-readable passport. (These have two lines of letters, numbers and symbols below your personal information.)

Then confirm your seats, and print your boarding passes and bag tags. Attach the labels to your bags take them to the bag drop. Done.

You can use self-serve kiosks if you're flying from:

  • Auckland, Wellington, Christchurch, Queenstown
  • Sydney, Melbourne and Brisbane
  • Los Angeles and Hong Kong.

Flying with a partner airline? Check in at the partner airlines departure desks.

Still waiting for your upgrade?

If you've requested an upgrade and haven't heard from us yet, please check in as normal. It won't cancel your upgrade.

If your upgrade comes through at the last minute, we'll let you know at the gate and give you a new boarding pass.

Looking for domestic check-in?