We've moved to London Heathrow Terminal 2: The Queen's Terminal

London Heathrow’s new Terminal 2: The Queen’s Terminal, opened its doors on 4 June 2014, almost 60 years after the original Terminal 2 opened as the airport’s first passenger terminal in 1955.

Air New Zealand moved from Terminal 1 to their new home at Terminal 2 on Wednesday 22 October 2014.

Map of Terminal 2


Air New Zealand check-in is located on the departures level of Terminal 2 in Zone D.

Check-in for Business Premier, Premium Economy, Elite, Star Gold and Koru customers

Our premium customers have the choice of checking in at a kiosk or a traditional manned check-in desk. Our full service counters are located at the back of check-in, these are currently at desks D24-D26. Our Business Premier, Elite & Star Alliance Gold cardholders are invited to use the Gold Track security entrance which can be found a short distance from check-in.

Check-in for Economy customers

Our economy customers are invited to check-in using the self-service kiosks which will print your boarding pass and bag tags. After this has been completed make your way to the bag drop desks where we will complete the process and direct you to airport security.


Once through security customers can enjoy a number of world firsts, including an airport debut for British high-street favourite John Lewis and multi-award winning chef Heston Blumenthal newest restaurant, The Perfectionists’ Café. There will be 33 retailers at the new terminal, including iconic British brands such as Cath Kidston and Ted Baker and luxury fashion houses such as Mulberry and Burberry. The terminal also offers 90 minutes free WIFI.

Lounge access

Business Premier customers, Koru, Elite or Gold Airpoints members can access the Singapore Airlines lounge.

Terminal design

The new terminal has been designed to create an enjoyable and seamless airport experience. The high roof, with its “wave” design, allows light into the building so it feels spacious and airy and new technology and the Star Alliance hub makes a smooth seamless journey.

All Star Alliance airlines working together under one roof means connecting flights are most likely to be in the same terminal and allows for convenient connections, there will be a standard minimum time of 60 minutes when transferring between flights.

The Terminal has two parts: the main Terminal 2 building (T2A) and a satellite terminal known as Terminal 2B (T2B), where majority of international flights will depart from. The two are connected by a passenger tunnel. All Air New Zealand customers will check in at the main terminal building in T2A and will then walk through the passenger tunnel to T2B to board their flight.