Long haul international travel
- Originating in the US or Canada or travel to the US or Canada which is not en route to another country
- To the US or Canada en route to another country with a US or Canadian city shown on the ticket
- Where there is no US or Canadian city shown on the ticket
- Air New Zealand long haul allowances

Individual carrier benefits including Koru

Domestic New Zealand travel

Australia, Pacific Islands and Bali international travel

Children and infants' allowance

Connecting travel

Unacceptable items

Long haul international travel

Travel to/from the US or Canada, i.e.

For travel originating in the US or Canada to any destination, or for travel where the final destination on your ticket is a US or Canadian city e.g. Auckland to Los Angeles via Rarotonga (applies to both one way or return journeys). This does not include travel to/via the US or Canada en route to another country e.g. London to Auckland via Los Angeles even if stopping in Los Angeles.

United States and Canadian legislation requires that all passengers whose travel starts in the US or Canada or who are travelling to the US or Canada as their final destination, will have the same carrier’s baggage allowances and charges applied for the entire ticketed journey. The legislation also requires that the first carrier on the ticketed journey as determined by the flight number (i.e. the marketing or code carrier which may be different from the operating carrier) determines the baggage allowance and charges to be applied. This means that even though you may have an Air New Zealand ticket with at least one Air New Zealand flight, the baggage allowances and charges that apply could be those of another carrier.

When the first flight on your ticket has an Air New Zealand flight number (i.e. NZxxx) then in most instances the Air New Zealand baggage allowances will apply to your entire journey. The exception to this is where the most significant sector does not have an Air New Zealand flight number in which case the marketing carrier will be the "Most Significant Carrier" (MSC). In this instance the baggage allowances and charges of the carrier ticketed on the most significant sector will apply to your entire journey.

If a carrier other than Air New Zealand is the first flight on your ticket then that carrier determines the baggage allowances and charges that apply for the entire ticketed journey. That carrier may choose to apply their own baggage allowances and charges or apply those of the “Most Significant Carrier” (MSC).

If you travel in both directions in the same class of travel the same allowance and charges will apply in both directions. If you travel in a different class or fare product in each direction (e.g. Business Premier one way and Economy the other or Seat and Seat+Bag), the same carrier’s allowance and charges will still apply, but the allowances may differ as they will be based on the applicable fare types and classes of travel purchased.

If your travel comprises more than one ticket, the baggage rules apply to each of those tickets separately, in which case it is very possible that you could have different allowances and excess charges etc for each of those separately ticketed journeys.

Please refer to your electronic ticket which shows your checked baggage allowance and which carrier’s allowances and charges apply. If Air New Zealand baggage allowances apply, please refer to Air New Zealand long haul allowances.

For long haul international travel that includes travel to the US or Canada en route to another country and your ticket has a US or Canadian city shown on the tickets ie. Auckland to London with a stop over in Los Angeles (Los Angeles is shown as a ticketed point) or Auckland to Frankfurt via Vancouver or other Canadian or US city.

Baggage allowances and charges may differ between different carriers and throughout your journey depending on if travel is entirely on Air New Zealand flights or a combination of carriers.

When travel is entirely on Air New Zealand ticketed and operated flights, Air New Zealand baggage allowances and charges will apply and any additional charges will be based on your checked in journey on the day of travel.

When travel includes both Air New Zealand and other airlines including Air New Zealand flights operated by a partner airline (codeshare flight) and there is at least one US or Canadian city shown on your ticket and you are checking in with Air New Zealand for an Air New Zealand operated flight, the baggage allowances and charges applied will be those of the "Most Significant Carrier" (MSC) in the checked in journey. Please note the MSC carrier is the marketing carrier rather than the carrier operating the flight i.e. NZ is the marketing carrier for flight NZ9384 which is operated by United Airlines.

When checking in with another carrier (including Air New Zealand codeshare flights) the allowances and charges applied by that carrier will apply and they may not be based on the MSC. Where different allowances and or additional charges are applied by the carrier checking you in Air New Zealand have no control over nor are they liable for such charges.

For all other long haul international travel where there is no US or Canadian ticketed point on your ticket e.g. Auckland to London (on NZ 2 which transits Los Angeles but Los Angeles is not a ticketed point on your ticket) or Christchurch to Sydney then connecting to another carrier.

Baggage allowances and any additional charges may differ between carriers and will be based on your checked in journey on the day of travel.

When checking in with Air New Zealand for an Air New Zealand flight including when connecting to another carrier or Air New Zealand flights operated by a partner airline (codeshare flight), Air New Zealand baggage allowances and excess charges will be applied. Please retain your baggage receipt to show to your connecting airline as evidence of excess already paid as they may apply additional baggage charges. Where additional charges are applied Air New Zealand is not liable for such charges.

When checking in with another carrier including Air New Zealand flights operated by a partner airline (codeshare flight) the allowances and charges applied by the carrier you check in with will apply. Air New Zealand has no control over what another carrier applies at check in and are not liable for such charges should they differ from those previously advised by your booking agent.

The following allowances apply when Air New Zealand allowances and charges apply and will be charged per checked journey:

Air New Zealand long haul allowances

Fare Type Standard baggage allowance Star Alliance Gold, Elite/Gold Airpoints & Koru baggage allowance*
Economy 1 piece, max weight 23kg (50lbs) 2 pieces, max weight 23kg (50lbs) each
Premium Economy** 2 pieces, max weight 23kg (50lbs) each 3 pieces, max weight 23kg (50lbs) each
Business** 3 pieces, max weight 23kg (50lbs) each 3 pieces, max weight 23kg (50lbs) each

* The additional piece for Elite Partner & Koru members is only available on Air New Zealand operated and ticketed flights when checking in with Air New Zealand.
** This Premium Economy and Business baggage allowance is only available on Air New Zealand operated and ticketed flights when checking in with Air New Zealand.

For more information on these service classes see our Long haul Experience.

  • In addition to any other allowances, an infant and or child is permitted to carry a stroller and or car seat free of charge, regardless of fare type including when their fare does not include a checked baggage allowance. Strollers and car seats need to be suitably packed with all straps stowed away (ideally in a travel bag) in order to be carried. Plastic bags may be available for purchase at the airport if required.
  • Any piece of baggage that weighs over 23kg but less than 32kg and/or exceeds the total linear dimensions (length+width+height) of 158cm (62") will be subject to an overweight/oversize charge.
  • Any item over 32kgs (70lbs) will not be accepted as checked baggage and will require repacking.
  • Medical/life equipment as well as a maximum of two wheel chairs are carried free when accompanied by the person who requires them.
  • A single sporting item that is required to be packed as more than one piece to enable that item to be carried counts as one piece. For example, skis, poles and boots packed separately are considered one piece.
  • Pets are not accepted on Air New Zealand aircraft in the cabin. For more information on the carriage of pets please refer to travelling with pets.

Individual carrier benefits including Koru

Many carriers including Air New Zealand have additional baggage benefits which only apply when you travel with that carrier, or when you check in with that carrier and their baggage rules apply. In many cases other carriers do not offer these benefits reciprocally, so please check with your membership programme for more details to avoid disappointment should a benefit not be offered during your journey.

More details for Air New Zealand Koru members.

Domestic New Zealand flights

Fare Type
Standard Baggage allowance Gold / Elite & Koru baggage allowance
Seat+Bag
1 piece, max weight 23kg (50 lbs)
2 pieces, max weight 23kg (50 lbs) each
Flexi Time / Smart Saver
1 piece, max weight 23kg (50 lbs)
2 pieces, max weight 23kg (50 lbs) each
Flexi Plus
2 pieces, max weight 23kg (50 lbs) each
3 pieces, max weight 23kg (50 lbs) each
  • Any piece of baggage that weighs over 23kg but less than 32kg that cannot be repacked and/or exceeds the total linear dimensions (length+width+height) of 158cm (62") will be subject to an overweight/oversize charge.
  • Any item over 32kgs (70lbs) will not be accepted as checked baggage and will require repacking.
  • In addition to other allowances, an infant and/or child is permitted to carry a stroller and/or car seat free of charge, regardless of fare type, including when their fare does not include a checked baggage allowance. Strollers and car seats need to be suitably packed with all straps stowed away (ideally in a travel bag) in order to be carried. Plastic bags may be available for purchase at the airport if required.
  • Medical/life equipment as well as a maximum of two wheel chairs are carried free when accompanied by the person who requires them.
  • A single sporting item that is required to be packed as more than one piece to enable that item to be carried counts as one piece. For example, skis, poles and boots packed separately are considered one piece.
  • Items of checked baggage must be presented to the airport individually. Items that are strapped, taped or shrink wrapped together will not be accepted.
  • If travellers are on a domestic flight as part of the same international ticket, the international checked baggage allowance applies.
  • Pets are not accepted on Air New Zealand aircraft in the cabin. For more information on the carriage of pets please refer to travelling with pets.

Australia, Pacific Islands* and Bali flights

These allowances apply to Air New Zealand and Virgin Australia operated flights booked through Air New Zealand. Air New Zealand flights booked through Virgin Australia are entitled to Virgin Australia’s baggage allowance. For flights operated by other airlines (including codeshare flights with an Air New Zealand flight number), you will need to check your baggage allowance with the other airline.

Fare Type Standard baggage allowance Star Alliance Gold, Elite/Gold Airpoints & Koru baggage allowance**
Economy
1 piece, max weight 23kg (50 lbs)
2 pieces, max weight 23kg (50 lbs) each
Premium Economy
2 pieces, max weight 23kg (50 lbs) each 3 pieces, max weight 23kg (50 lbs) each
Business
3 pieces, max weight 23kg (50 lbs) each 3 pieces, max weight 23kg (50 lbs) each


* Pacific Islands include: Honolulu, Bali, Cook Islands, Fiji, New Caledonia, Niue, Norfolk Island, Samoa, Tahiti, Tonga and Vanuatu.

** The additional piece for Gold/Elite & Koru members is only available on Air New Zealand operated and ticketed flights and NZ7000 flights operated by Virgin Australia. It is not available on DJ8000 flights that are operated by Air New Zealand or on DJ ticketed Tasman and Pacific Island flights operated by Virgin Australia.

  • In addition to other allowances, strollers and car seats are permitted free of charge, when travelling with an infant or child.
  • Any piece of baggage that weighs over 23kg but less than 32kg and/or exceeds the total linear dimensions (length + width + height) of 158cm (62”) will be subject to an overweight/oversize charge.
  • Any item over 32kgs (70lbs) will not be accepted as checked baggage and will require repacking.
  • Medical/life equipment as well as a maximum of two wheel chairs are carried free when accompanied by the person who requires them.
  • Separately bagged sports equipment counts as one piece. For example a bicycle with a wheel packed separately is considered one piece.
  • Each piece of baggage should not exceed total dimensions (length + width + height) of 158cm (62").

Children and infants allowance

Children are entitled to the same baggage allowance as the accompanying passenger, but they are not entitled to any additional allowances linked to the accompanying passengers frequent flyer tier status.

Infants do not receive a checked baggage allowance. Strollers and car seats are permitted free of charge, when travelling with an infant or child. Read more about travelling with an infant.

Connecting travel, i.e. Air New Zealand to Air New Zealand or Air New Zealand to other airlines

  • If you have a connecting flight on the same ticket, your baggage may be through-checked if Air New Zealand has a baggage transfer agreement with the other airline.
  • If you have a connecting flight on a separate ticket, your baggage cannot be through-checked. You will need to collect your baggage and check in for your separately ticketed flight, where the baggage allowance and excess charges of that flight will apply. The only exception to this is that your baggage may be through-checked if you have a domestic Air New Zealand connection that is ticketed separately as an international conjunction fare (i.e. not a stand alone domestic fare). Please contact your booking agent if this requires further clarification.

Please refer to your electronic ticket which shows your checked baggage allowance and which carrier’s allowances and charges apply.

If you are connecting from another airline to an Air New Zealand flight on separate tickets, please contact the other airline to determine if your baggage may be through checked.

Unacceptable items

Air New Zealand advises that the following items should not be included in your checked baggage:

  • Cash or other valuable documents
  • Jewellery, precious metals
  • Any item of a fragile or brittle nature, e.g. glassware
  • Electronics, e.g. computers, cameras, personal electronic devices
  • Samples
  • Any item that has insufficient packaging to withstand the normal circumstances and effects of carriage by air.