Koru benefits at a glance

• Koru lounges
• Lounge concierge service
• Koru Express
• Extra baggage allowance
• Fast Bag
• Guest entitlement
• Priority check-in
• Priority reservations
• Seat Select
• Complimentary Airpoints membership
• Koru Cover insurance
• Koru Valet parking
• Business facilities
• Virgin Australia lounge access

Koru lounges

As a Koru member, whenever you're travelling on an eligible departing Air New Zealand ticketed and operated flight, you can unwind in our award-winning regional, domestic and international Air New Zealand lounges. Access is also available at some partner airline lounges at selected overseas airports prior to departure on Air New Zealand flights. Find out which lounges Koru members can access here.

Lounge concierge service

When using our main Air New Zealand lounges at Auckland, Wellington, Christchurch and Los Angeles you will find a helpful lounge concierge always on hand and happy to help you pave over any bumps in the road that you may encounter on your journey.

Your lounge concierge will also be able to assist you in renewing and managing your koru membership.

Koru Express

Located in the Christchurch regional terminal it’s been especially designed so regional travellers can still enjoy complimentary snacks and drinks, even when they don’t have time to visit the Koru Lounge upstairs.

If you’re a Gold Elite, Gold Elite Partner, Gold or Koru member who’d like to visit Koru Express, simply scan your ePass or e-Ticket at the entrance.

Please note that guests and children can not be accommodated in Koru Express and complimentary passes can not be used as access is via an electronic gate and for members only.

Extra baggage allowance

To make your journey as fast and hassle-free as possible, your baggage will receive priority service wherever possible.

Koru members receive one extra piece of checked baggage* on top of the standard checked baggage allowances, up to a maximum of three pieces. For example, if your fare includes one checked bag, you may take a second checked bag free of charge. Baggage allowances vary depending on where you are travelling - to confirm your exact baggage allowance, please check here.

Please note that overweight and oversized bag charges still apply to any additional baggage allowance.

Seat only fares do not include a checked baggage allowance, so charges apply to all checked baggage when booked on these fares.

*The additional piece for Koru members is only available on Air New Zealand operated and ticketed flights.

Fast Bag

Fast Bag is available for single sector or point to point regional domestic flights - meaning you can take your bag right to the aircraft door and collect it at the time you disembark, making regional flying a breeze.

Guest entitlement

As a Koru member you are welcome to bring one guest with you to our lounges prior to the departure of your Air New Zealand flight. Like you, your guest needs to be departing on an Air New Zealand ticketed and operated flight from that airport that day. Guest access to the lounge is subject to space being available in the lounge and may not be available at some of our partner lounges in overseas airports. Children under the age of 12 travelling with you will be accommodated in Air New Zealand operated lounges free of charge.

If you are ever travelling with a few more friends, it might be possible to purchase a lounge pass for them to use on the day at the lounge of purchase subject to availability and space. Alternatively you are welcome to purchase an annual guest card to supplement your guest entitlement throughout the year. Annual guest cards can be purchased through the Koru contact centre or at the lounge.

Information on what lounges you and your guests have access to.

Priority check-in

As a Koru member, you have access to dedicated check-in counters in Auckland, Wellington, Christchurch and Dunedin airports, as well as Business Class check-in facilities when travelling on Air New Zealand operated flights from any other airport.

If you're flying domestically in New Zealand with carry-on baggage only, you can check-in directly at our lounges in Auckland, Wellington, Christchurch, Dunedin and Queenstown airports.

As a Koru member, you'll receive your personal ePass which identifies you at our self-service check-in kiosks and boarding gates when you're travelling on domestic flights.

Priority reservations and waitlisting

Your Koru membership number is your key to making priority reservations. Please make sure you always enter your Koru membership number in every booking you make.

Whenever you would like to make a flight reservation simply dial 0800 737 000 (within New Zealand) and enter your Koru membership number. Your call will then be given a higher priority and directed to our appropriate reservations team.

Seat Select

As a Koru member, you will enjoy access to complimentary premium seating. Premium seating includes the Space+ zone on our domestic jet services and international A320 services and is independent from the Preferred and Exit Row seating options.

If completing the booking online, it's important that members are either logged in or have submitted their Airpoints number on the Traveller Details page to ensure access to premium seating and the correct Seat Select options.

If there are any Preferred or Exit Row Seats still available 48 hours before travel, Koru members will be able to select these free of charge as an additional benefit.

View a summary table of these changes here.

Complimentary Airpoints membership

As a Koru member you are entitled to complimentary Airpoints membership. You will be automatically enrolled in the Airpoints programme upon becoming a Koru member. With Airpoints, you can start earning Airpoints Dollars rewards with Air New Zealand, our non-airline partners and the Star Alliance network.

Koru Cover insurance

Travelling overseas? Take steps to protect yourself from the unexpected. Air New Zealand offers Koru Cover, international annual multi trip insurance exclusive to Koru, Gold and Gold Elite members. Get a quote or buy International annual multi trip cover from only NZ$299. Koru Cover only valid for Koru, Gold and Gold Elite members who are New Zealand residents.

Koru valet parking

Our exclusive valet parking service is available for Koru and Airpoints members travelling domestically or internationally from Auckland or Christchurch airports. To find out locations, cost and contact details, check below.

Speak to Koru valet staff about arranging additional services for you such as drycleaning, or grooming or a WOF for your vehicle while you're away.

If you are using a voucher as your form of payment, you must be travelling with Air New Zealand.

Auckland
Contact us:
Domestic: (09) 256 3949 or +64 9 256 3949 if calling from outside New Zealand
International: (09) 256 3780 or +64 9 256 3780 if calling from outside New Zealand
View map and pricing

Christchurch
Contact us:
(03) 358 7487 or +64 3 358 7487 if calling from outside New Zealand
After hours: (03) 358 7488 or +64 3 358 7488 if calling from outside New Zealand
View map and pricing

Koru Valet Parking Terms and Conditions

Business facilities

When you need to work on the go, you'll find faxes, photocopiers, computers, printers, internet access and WiFi on hand in many of our lounges. Simply plug in your laptop and get started.

And if you'd like to get the team together, the Wellington Koru Lounge has a fully equipped boardroom for hire. Seating up to ten people, it's available to members and even non-travelling guests. For details and to book, download the Wellington Koru Meeting Room Booking Form and we'll confirm your booking within 24 hours.

The Auckland Domestic Lounge has a boardroom that seats up to eight, which is available for members and guests travelling from Auckland that day.

Virgin Australia lounge access

Air New Zealand’s alliance with Virgin Australia means you’ll also benefit from Virgin Australia’s wider international network (on all routes except the Pacific Islands) including access to their lounges. For Koru members this is exciting news, you will be able to relax in Virgin Australia’s domestic lounges when flying domestically in Australia with them and you will also be able to use Air New Zealand lounges when flying across the Tasman using Virgin Australia operated code share flights.

Simply show your boarding pass and your Koru membership card at the entrance prior to departure of your Virgin Australia operated flight. Subject to space being available, you will also be able to bring in one guest travelling with you.

Virgin Domestic Lounges within Australia are located in: Sydney, Brisbane, Melbourne, Gold Coast, Adelaide, Canberra, Mackay, and Perth.