Trusting Air New Zealand with your data

We want to protect your privacy.

Privacy is about protecting your personal information from unintended use or disclosure. "Personal information" refers to any information which may be able to identify you or any other individual, such as names, date of birth, unique identifiers, passport numbers, itinerary details, passenger name record, phone numbers, IP addresses, email or other contact addresses.  Privacy also considers other sensitive or special categories of personal information which may put you at risk if combined with your personal information, such as:

  • Physical or mental health
  • Race and ethnic origin
  • Religious beliefs
  • Biometric information (for ID purposes)
  • Trade union membership
  • Genetics
  • Sex life or sexual orientation
  • Criminal information

At Air New Zealand, we understand that you own your information and have entrusted it to us. We aim to protect your privacy and manage any other sensitive information we may have very carefully. We also try to limit our collection and use of it as much as possible.

To learn more about the lawful basis which we process your information, please click here.

How we collect, use and share your information

As an international airline, we need to collect personal information about our customers and passengers. We collect this directly from you and through some of our trusted third parties to provide you the travel experience, products and services you request. How we collect your information will differ depending on the circumstances which we interact with you and the services or products you request. We may also collect your information through one of our trusted third parties.

Here we explain how we collect personal information, what types of personal information we collect about you, and how we use it.

If you can't find what you're looking for, ask us.

On the ground

While we love to transport you around the world in comfort and style, a lot of our work is done on the ground. As part of this, we have business activities where we collect personal information about you. This could include information you provide us directly or information collected that you have provided to others and have authorised to share with us. We use this information to provide the goods and services you request from us and to inform and improve our business operations.

Depending on the different goods and services you request, and our different business activities, we may need to share your information with some of our trusted third parties. When this happens, we try to anonymise or de-identify and aggregate your information as much as possible and share only as much identifiable information as our partners need to try to protect your privacy.

1. Booking information

2. Check-in information

3. CCTV

4. Call recording

5. Parking and valet service information

6. Shopping information

7. Compliments, complaints or concerns

8. Business, corporate and government travel

9. Website information

10. App information

11. Oscar the bot

12. Special meals

13. Special assistance

14. Surveys

15. Loyalty programmes & membership

16. Cargo Information

17. Applicant information

In the air

1. Inflight entertainment

2. Inflight Wi-Fi

3. Special meals

4. Special assistance

5. Surveys

6. Information about your interactions with aircrew, the cabin facilities or in the air

How we look after and protect your information

If you can't find what you're looking for ask us.

Protecting your information

We have dedicated privacy and security teams to keep your personal and sensitive information safe. We have implemented physical and IT security and privacy measures and processes to minimise the risk of unauthorised use or disclosure of information and protect your payment and credit card details by encrypting them when they are transmitted or stored.

Our employees also receive privacy training and we have built a culture of care around handling personal information. 

As part of protecting your information, we take care of:

  • Encrypt information when it is transmitted
  • Require third parties to agree to our Code of Conduct, undergo a due diligence process, comply with our applicable data protection laws, be subject to privacy impact assessments as per industry standards and expectations, comply with our internal information security requirements, and include relevant contractual clauses and addendums to maintain our privacy and data protection standards
  • Require our employees, service providers and third parties to only have access to the minimum information required to effectively perform their duties and responsibility
  • Train our employees how to recognise and handle personal information, and how to identify and respond to potential privacy incidents swiftly and effectively

Please contact us if you would like more information using our online form.

Retention and disposal of your information

We try to only keep your information for as long as we believe is reasonably necessary. We review our privacy policies, including data retention and disposal, and de-identify and aggregate information wherever possible.

Please contact us if you would like more information using our online form.