Air New Zealand has some special equipment that can be installed on its aircraft for customer use. In other cases the customer will need to provide the required equipment. Equipment requiring an electrical outlet must be fitted with a US plug; please note that adapters can not be used onboard.

Customer-owned medical equipment

Connecting medical devices to aircraft power

Oxygen

Non-emergency oxygen concentrators on international flights

Portable Oxygen Concentrator (POC) / respirator / ventilator

Continuous Positive Airways Pressure (CPAP)

Nebulisers

Stretchers


Customer-owned medical equipment

Any equipment provided by the customer or outside agency will need an 'aircraft-type approved' certificate, or be checked and approved by Air New Zealand Engineering prior to use, to ensure that the equipment will not interfere with the safety and operation of the aircraft.

Please include details of the equipment on the MEDA form.

Please note that despite Air New Zealand's approval of a device, the airline cannot be held responsible for any subsequent breakdown or operational failure of any medical equipment owned, supplied and used by customers on its aircraft.

Connecting medical devices to aircraft power

Due to the level of reliability required when using medical equipment, in-seat PC power is not approved for medical devices. Each aircraft has a small number of medical outlets for approved medical devices with prior notice. These outlets run off a separate power supply to the in-seat PC power.

Air New Zealand engineering assessment is required for all medical devices that connect to aircraft medical power outlets.

In order to complete the assessment written advice from the manufacturer or local agent is required clearly stating that the manufacturer approves the use of the equipment with a power supply of 115 volts at 400 hertz. The assessment process requires a minimum of 2 weeks to complete.

Aircraft power supply is 115 volts at 400 hertz, modern personal electronic devices are usually designed to operate on household domestic power supplies of either:

  • 115 volts at 50 hertz frequency (USA) or,
  • 230 volts at 60 hertz frequency (UK, NZ, Australia)

The instructions provided with your equipment will usually specify which power supply it can operate on.

Unless your device has been tested by the manufacturer as suitable for use with 115 volts at 400 hertz then we cannot authorise its use for connection with aircraft power, even if it has been approved for use by another airline.

Oxygen

All passengers requiring oxygen (this includes use of your own Portable Oxygen Concentrator - POC) need to:

  • Submit the completed Part 1 and 2 MEDAs at least 72 hours prior to travel (48 hours for use of your own POC); and
  • Check in one hour prior to the final check in time; and
  • Pay any applicable charges

For passengers travelling domestically within New Zealand, we will refer you to an authorised oxygen provider wherever possible. The provider will supply you with the necessary oxygen for the flight and any waiting time on the ground.

For passengers travelling internationally, Air New Zealand will provide airline oxygen at an additional cost whilst you are onboard the flight. The standard supply is 2L/min via nasal prongs using an "Airsep Lifestyle" portable oxygen concentrator (POC). Please note that this is an on demand pulse flow system so only operates when you breathe in. Your doctor will be asked to indicate if that is not appropriate for your medical condition. Oxygen bottles will be provided on request of your doctor.

If you are travelling both internationally and domestically within New Zealand as part of the same journey on the same day, Air New Zealand will provide the oxygen at an additional cost from either portable cylinders or an oxygen concentrator.

Please note that Air New Zealand is only able to supply oxygen in flight on some aircraft. If oxygen is required on the ground (including during transit) it is the passenger's responsibility to arrange supply. While Air New Zealand will make every effort to have oxygen available on the flight requested, due to operational matters it may not be possible to fulfil the request. In these instances Air New Zealand reserves the right to request that you travel on a flight where oxygen can be supplied.

For safety reasons, private and hospital compressed-gas cylinders may not be carried or used on board Air New Zealand aircraft unless packaged as Dangerous Goods.

Oxygen charges


Zone 1
Travel between NZ and Australia (excluding Perth) and the Pacific Islands (excluding Papeete)
Zone 2
Travel between NZ and Perth, Bali and Honolulu
Zone 3
Travel between NZ and all other destinations (excluding London), also includes travel between London and Los Angeles or Hong Kong
Zone 4
Travel between NZ and London
Portable Bottle Domestic
NZD170 per bottle
Portable Bottle International
NZD170 per bottle
Portable Oxygen Concentrator (POC)
NZD100 NZD125 NZD150 NZD200
Fixed Rig without stretcher patient
NZD3,000 NZD4,000 NZD5,000 NZD7,000
Fixed Rig with stretcher patient
NZD1,700 - charge is in addition to stretcher cost

When travel covers more than a single zone the charges are cumulative, when paid in a currency other than NZD the charge will be converted and collected in the local currency at the time of payment.

There is no charge for customer supplied portable oxygen concentrators, however, restrictions apply to their acceptance and use.

Non-emergency oxygen concentrators on international flights

Non-emergency oxygen for Air New Zealand international customers is normally provided using an "Airsep Lifestyle" oxygen concentrator, and your doctor will be asked to indicate to us that this will be suitable for your flight on the medical certificate they provide.

This is an electrically powered pump unit. It uses aircraft power to extract oxygen from the internal air, and produces 93% oxygen. The oxygen is delivered to you using either a disposable medical-type mask known as a Hudson mask, or by lightweight nasal prongs (which allow you to continue talking and eating while on oxygen).

The device does not deliver oxygen continuously, but instead uses a "pulse-dose" delivery system: it senses you breathing in and electronically triggers oxygen to be delivered for the first part of each breath; this is the part of the breath which is the most important for maintaining oxygen levels in your lungs. This type of oxygen delivery is more than adequate for most stable conditions requiring extra oxygen to compensate for the effects of altitude. If you are unfamiliar with the use of a pulse-dose concentrator, or are unsure whether this will be adequate for your needs, we suggest you discuss it with your doctor.

You may have seen bottles used on Air New Zealand domestic services; these do not have enough capacity for our international services. In rare cases of severe conditions requiring bottled oxygen, we can arrange for a large bottle to be installed, but this occupies a number of seat spaces, has limited availability, and carries a much greater cost.

Your doctor is welcome to contact the Air New Zealand medical unit with any queries about inflight oxygen; please contact + 64 9 256 3924.

Portable Oxygen Concentrator (POC) / respirator / ventilator

If you wish to use your Portable Oxygen Concentrator (POC) / Respirator / Ventilator device during the flight medical clearance is required and it must meet the following requirements:

  • It must be an Air New Zealand approved model or meet FAA approval and have a manufacturer’s label that indicates it meets those requirements
  • The device must be able to be stowed in the cabin in a way that meets safety and security regulations. Maximum combined dimensions are: maximum weight of 7kg (15lbs) and maximum total dimensions (length + width + height) of 115cm (45")
  • You must provide us with a minimum of 48 hours notice of your intention to use your device if you wish to use aircraft power and check in 1 hour prior to general check in
  • Please note that aircraft power is not available on domestic flights or on 737 aircraft internationally
Device Approved
for use
with battery power
Approved
for use with aircraft medical power
Approved
for use
with in seat power
AirSep Corporation's FreeStyle Tick. Tick. Cross.
AirSep Corporation's LifeStyle Tick. Tick. Cross.
Inogen, Inc.'s Inogen One
(also known as IO 100 or IS 100)
Tick. Tick. Cross.
Invacare Corporation's XPO2-XP0100 Tick. Cross. Cross.
Delphi Medical Systems' RS-00400 Tick. Cross. Cross.
SeQual Technologies' Eclipse Tick. Cross. Cross.
Repironics Inc.'s EverGo Tick. Cross. Cross.
International Biophysics Life Choice
Tick. Cross. Cross.
Oxlife Independence Tick. Cross. Cross.
Inogen Inc's Inogen One G2v
(also know as IO 200 or IS 200)
Tick. Cross. Cross.
Devilbiss IGo Tick. Cross. Cross.
Invacare Corporation's SOLO2 Tick. Cross. Cross.
INOVA LifeChoice Tick. Cross. Cross.
Philips Respironics Simply Go Tick. Cross. Cross.


Due to the level of reliability required when using medical equipment, in-seat PC power is not approved for medical devices. Medical outlets are available for approved medical devices with prior notice. These outlets run off a separate power supply to the in-seat PC power.

Should your own Portable Oxygen Concentrator (POC) / Respirator / Ventilator device not meet these requirements we recommend hiring a device for the period of your travels to ensure that you are able to be comfortable for your journey.

Continuous Positive Airways Pressure (CPAP)

Sleep apnoea, a disorder where the upper airways obstruct during sleep, is not normally life threatening, and the condition can be alleviated with the use of a Continuous Positive Airways Pressure (CPAP) pump.

If you wish to use your CPAP device during the flight it must meet the following requirements:

  • It must be an Air New Zealand approved model or meet FAA approval and have a manufacturer's label that indicates it meets those requirements
  • The device must be able to be stowed in the cabin in a way that meets safety and security regulations. Maximum combined dimensions are: maximum weight of 7kg (15lbs) and maximum total dimensions (length + width + height) of 115cm (45")
  • You must provide us with a minimum of 48 hours notice of your intention to use your device if you wish to use aircraft power and check in 1 hour prior to general check in. We suggest completing the passenger portion of the Air New Zealand MEDA form to notify us
  • Please note that aircraft power is not available on domestic flights or on 737 aircraft internationally, refer to the seat map to check if your aircraft type has in-seat power
Model Approved
for use
with battery power
Approved
for use with aircraft medical power
Approved
for use
with in seat power
ResMed / Sullivan
APD 2, 2e, 2s, III (3), IIId (3), AutoSet T, S6 Elite, S6 Liteweight, V, V Plus, V Elite Tick. Tick. Tick.
ResMed
S7 AutoSet Spirit, AutoSet Spirit,
S7 Lightweight, S7 Elite,
S8 AutoSet Spirit, S8 AutoSet Vantage,
S8 AutoSet II (2), S8 AutoSet Spirit II (2),
S8 Elite, S8 Elite II (2), S8 Autoscore,
S8 Auto score II (2), S8 Classic,
S8 Escape, S8 Lightweight, S9,
S9 Elite, VPAP III (3), VPAP III (3) ST
Tick. Tick. Tick.
Fisher & Paykel - HC 230 Series*
HC 232, HC 233, HC 234, HC 235, HC 236, HC 237, HC 238, HC 239, HC 254 Tick. Tick. Tick.
Fisher & Paykel - HC 600 Series*
HC 602, HC 604, HC 608, Icon Premo, Icon Auto, Icon Novo Tick. Tick. Tick.
Respironics**
Remstar Plus C-Flex, Remstar Auto M Tick. Cross. Tick.
Remstar Auto A -flex Tick. Cross. Cross.
Remstar Pro C-Flex + Tick. Cross. Cross.
DeVilbiss Healthcare
DV5 Series Tick. Cross. Tick.
Puritan Bennett
GoodKnight 420 Series
Tick. Cross. Tick.
Transcend
Transcend, Transcend Auto­™, Transcend EZEX™ Tick. Cross. Tick.

* Approved for use with in seat power if CPAP is operated in a low power mode. This is achieved by not using the humidifier or climate control functions. On the ICON model this can be achieved by switching to "Flight Mode".

** Rem Star Auto A -flex may be approved for use with in seat power provided there is no battery fitted or the battery is fully charged.

Connecting to in-seat power is approved for listed CPAP devices only. Use of an approved CPAP device is limited to the cruise phase of flight, after take-off and before landing. Your crew will let you know when it's safe to use these devices.

In-seat power supply can not be guaranteed and is dependant on a number of factors including other devices plugged into the shared power supply. Please note that the power supply at in-seat power sockets is110V 60Hz capable of accepting multiple types of plug fitting. Crew have access to a limited number of plug adaptors if your plug is not compatible with the socket.

The devices shown as not approved to connect to in-seat power draw more than the maximum 1.2Amps an in-seat power socket can support.

Due to the level of reliability required when using medical equipment, in-seat PC power is not approved for any other medical device. Medical outlets are available for approved medical devices with prior notice. These outlets run off a separate power supply to the in-seat PC power.

Should your own CPAP device not meet these requirements we recommend hiring a device for the period of your travels to ensure that you are able to be comfortable for your journey.

Nebulisers

Nebulisers can be used on board Air New Zealand aircraft. However, you do need to follow these safety and operational requirements:

  • The make and model of your nebuliser must be approved by Air New Zealand
  • Please include details of the device on the MEDA form
  • As there is no onboard facility for operating electric nebulisers, you will need to use a hand-held battery device or a spacer
  • While air travel does not usually affect nebulising equipment, Air New Zealand cannot be held responsible for any breakdown or other operational failure of your equipment

Stretchers

Aircraft stretchers are available on Air New Zealand Boeing 747, 767, 777 and Airbus A320 aircraft for use on international flights. There are no stretcher facilities available on Air New Zealand domestic services or international flights operated by Boeing 737-300 aircraft.

A minimum of 48 hours notice and medical clearance is required, and a fully qualified medical escort must travel with the passenger. Please advise Air New Zealand the details of the accompanying medical staff on the MEDA form.

Special fares apply, depending on the space required. Other costs, including ambulance or airport handling charges are the responsibility of the customer or your booking agent.

If oxygen or other medical equipment is required, this needs to be approved by Air New Zealand for use inflight.

While Air New Zealand will make every effort to have a stretcher available on the flight that you request it may not be possible to fulfil the request. In these instances Air New Zealand reserves the right to request that you travel on a flight where a stretcher can be supplied or recommend the use of an air ambulance service.