United Kingdom
Sales, Reservations & Enquiries
Freephone: 0800 028 4149 (customer)
TTY assistance is available for deaf and hearing impaired via Text Relay on
18001 0800 028 4149
Online Booking Help
Questions and Answers
Freephone: 0800 028 4149
Feedback
Send us feedback
Complete our Customer Experience Survey
See Customer Support below for other contact options
Flight Arrivals & Departures
Freephone: 0800 028 4149
Online Arrivals & Departures
Airpoints™ Enquiries
Questions and Answers
Freephone: 0800 028 4149
Regional Office - London
Phone: 020 8600 7600
Affiliate Programme
Sign up to become a UK affiliate
Travel Agent website
http://www.airnewzealandtrade.com/
(For Travel Agents only)
Republic of Ireland
Sales, Reservations & Enquiries
Freephone: 1800 551 447
Europe
Sales, Reservations & Enquiries
Freephone numbers from Europe
Website: airnewzealand.com/europe
Select another contact area
Customer Support
Baggage Claims
Airpoints
Cargo
Engineering
Airline Training
Customer Support
Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand
Email: Customer Support
Damaged, Delayed, Lost Baggage Claims
Should only be contacted if your baggage has been damaged, delayed or lost on a flight you have recently taken
London Heathrow Airport
C/- Menzies/Global Baggage Services
Terminal 1, London Heathrow Airport
Toll free within UK: 0800 016 3101
Calls from outside UK: 0871 288 7354 (charges apply)
Email: LHRT2supervisor@globalbaggage.co.uk
Lost & Found Property contact +44 (0)208 990 9900
Airpoints
Questions and Answers
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Freephone: 0800 028 4149
Email: Airpoints
Cargo
Air New Zealand, 26-28 Hammersmith Grove, London, W6 7EN
Phone: 0208 600 7612
Fax: 0208 741 7318
Hours: 0900 - 1730, Monday to Friday
SITA: LHRFSNZ, LHRFFNZ
Ground Handling - Dnata Ltd
Unit 8, Radius Park, St Anthonys Way off Faggs Road
Feltham, Middlesex TW14ONG
Phone: 0208 890 8301
Office Hours: 24 hours 7 days
Engineering
Email: marketing.services@airnz.co.nz
Airline Training
Email: airlinetraining@airnz.co.nz
Air New Zealand Ltd, 26-28 Hammersmith Grove London W6 7EN.
Registered in England and Wales as a foreign company, registration number FC008870.
VAT Regn 645 2066 48. A limited liability company registered in New Zealand.
Head Office 185 Fanshawe Street Auckland 1010, New Zealand.
Registered: New Zealand Companies Office, Number 104799.
