United Kingdom
Sales, Reservations & Enquiries
Freephone: 0800 028 4149 (customer)
TTY assistance is available for deaf and hearing impaired via Text Relay on
18001 0800 028 4149
Online Booking Help
Questions and Answers
Freephone: 0800 028 4149
Feedback
Send us feedback
Complete our Customer Experience Survey
See Customer Support below for other contact options
Flight Arrivals & Departures
Freephone: 0800 028 4149
Online Arrivals & Departures
Airpoints™ Enquiries
Questions and Answers
Freephone: 0800 028 4149
Regional Office - London
Phone: 020 8600 7600
Affiliate Programme
Sign up to become a UK affiliate
Travel Agent website
http://www.airnewzealandtrade.com/
(For Travel Agents only)
Republic of Ireland
Sales, Reservations & Enquiries
Freephone: 1800 551 447
Europe
Sales, Reservations & Enquiries
Freephone numbers from Europe
Website: airnewzealand.com/europe
Select another contact area
Customer Support
Baggage Claims
Airpoints
Cargo
Engineering
Airline Training
Golden Oldies World Sports Festivals
Environment
Customer Support
Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand
Email: Customer Support
Damaged, Delayed, Lost Baggage Claims
Should only be contacted if your baggage has been damaged, delayed or lost on a flight you have recently taken
London Heathrow Airport
C/- Menzies/Global Baggage Services
Terminal 1, London Heathrow Airport
Toll free within UK: 0800 635 0260
Calls from outside UK: 0871 288 7354 (charges apply)
Email: LHRT2supervisor@globalbaggage.co.uk
Lost & Found Property contact +44 (0)208 990 9900
Airpoints
Questions and Answers
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Freephone: 0800 028 4149
Email: Airpoints
Cargo
Principal Office, London Heathrow
Phone: 020 8751 5000
Fax: 020 8751 3333
Hours: 0900 - 1730, Monday to Friday
SITA: LHRFSNZ, LHRFFNZ
Ground Handling - Plane Handling Ltd
Unit 8, Radius Park, St Anthonys Way off Faggs Road
Feltham, Middlesex TW14ONG
Phone: 0208 890 8301
Office Hours: 24 hours 7 days
Engineering
Email: marketing.services@airnz.co.nz
Airline Training
Email: airlinetraining@airnz.co.nz
Golden Oldies World Sports Festivals
| Phone: +64 9 336 2783 | |
| Email: | hockey@goldenoldiessports.com |
| netball@goldenoldiessports.com |
|
| soccer@goldenoldiessports.com |
|
| rugby@goldenoldiessports.com |
|
| cricket@goldenoldiessports.com |
|
Environment
Email: environment@airnz.co.nz
Air New Zealand Ltd, 26-28 Hammersmith Grove London W6 7EN.
Registered in England and Wales as a foreign company, registration number FC008870.
VAT Regn 645 2066 48. A limited liability company registered in New Zealand.
Head Office 185 Fanshawe Street Auckland 1010, New Zealand.
Registered: New Zealand Companies Office, Number 104799.
