United Kingdom

Sales, Reservations & Enquiries

Freephone: 0800 028 4149 (customer)

TTY assistance is available for deaf and hearing impaired via Text Relay on
18001 0800 028 4149

Online Booking Help

Questions and Answers
Freephone: 0800 028 4149


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See Customer Relations below for other contact options

Flight Arrivals & Departures

Freephone: 0800 028 4149
Online Arrivals & Departures

Airpoints™ Enquiries

Questions and Answers
Freephone: 0800 028 4149

Regional Office - London

Phone: 020 8600 7600

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Travel Agent website
(For Travel Agents only)

Republic of Ireland

Sales, Reservations & Enquiries

Freephone: 1800 551 447


Sales, Reservations & Enquiries

Freephone numbers from Europe
Website: airnewzealand.com/europe

Select another contact area

Customer Relations
Baggage Claims
Airline Training

Customer Relations

Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Email: Customer Relations

Damaged, Delayed, Lost Baggage Claims

Should only be contacted if your baggage has been damaged, delayed or lost on a flight you have recently taken

London Heathrow Airport

C/- ASIG/Global Baggage Services
Terminal 2, London Heathrow Airport
Toll free (within UK) 0800 840 8069
Call Centre: 0344 375 4250 (charges apply for calls outside UK)
Email: LHRT2supervisor@globalbaggage.co.uk


Questions and Answers
Air New Zealand Contact Centre
Private Bag 93537
North Shore City 0740
New Zealand
Freephone: 0800 028 4149
Email: Airpoints


Air New Zealand, 3rd Floor, The Triangle, 5-17 Hammersmith Grove, London, W6 0LG
Phone: 0208 600 7612
Fax: 0208 741 7318
Hours: 0900 - 1730, Monday to Friday

Ground Handling - Dnata Ltd

Unit 8, Radius Park, St Anthonys Way off Faggs Road
Feltham, Middlesex TW14ONG
Phone: 0208 890 8301
Office Hours: 24 hours 7 days

Engineering (ANZES)

Please contact us for any Aircraft/Component Maintenance Services.

Airline Training

Email: airlinetraining@airnz.co.nz