Company Advantage FAQs

How do I book my flights online with my promo code on Air New Zealand?
On our website airnewzealand.co.uk you can use our Fare Finder located on the homepage. Select From and To cities by typing the first few letters of your origin and destination or selecting from the drop down list. Select the number of adults and enter your promo code. Click on the search button to be taken to the available flights selection. Once you have selected your flights, your fare and taxes total will show and the discount you receive will also be shown. You can then complete your details and continue through the booking flow to confirmation.

Is the discount applied to the total fare including taxes?
The discount only applies to the airfare component of the total fare and not to the taxes or fuel surcharge.

Can I make changes to my bookings?
All of our fares are changeable and can be done via our sales support team. Just call 0208 600 7610 and they will be happy to assist. There will be a flat charge of £30 if the booking incurs a charge fee, this is a saving of up to £170.

If I cancel my ticket, do I get any refund?
If you need to cancel a flight booking, the rules of the fare class booked will apply. Some fares once ticketed are non-refundable and some fares allow flexibility to cancel plans so it all depends on your fare conditions. These rules will appear in the booking flow when you purchase an airfare. To cancel your booking, please contact our sales support team on 0208 6007630 and ensure you have your booking reference available. Our Sales support team Travel will advise the process from here.

What do I do if I need to book a large number of tickets, say for 20+ guests?
We do offer good discounts for group travel. The best thing to do is email us at juliane.sip@airnz.co.nz and we will come back to you within the next working day with a quote.

Are there discounts for children and infants?
We do not offer discount above the standard discounts for children and infants on our Company Advantage programme. The standard discounts on our website is 75% of the adult fare for children (ages between 2- 11) and for infants 10% of the adult fare, (ages between 0 – 2).

Can family and friends use our account?
The discount promo code that is allocated to you is only allowed to be applied to registered employees of your company. However all of our specials and lowest fares are on our website for friends and family to utilise.

Is there a limit to how many employee names I can register to the promo code?
There are no restrictions on the number of registered names that have access to the promo code.

What is our baggage allowance?
For our free allowance in Economy we allow 1 piece with a maximum weight of 23kg. In Premium Economy we allow 2 pieces with a maximum weight of 23kg per piece and in Business Premier we allow 3 pieces with a maximum weight of 23kg per piece.

How do I register for Air New Zealand AirpointsTM frequent flyer account?
You can from within the 'Airpoints' section of our website. Membership is complimentary for travellers based in the UK with your booking on an Air New Zealand flight. You will need to include your original ticket or e-ticket receipt with your application.

Is there someone I can contact if I have any further questions?
You can email us at juliane.sip@airnz.co.nz to discuss any aspect of Company Advantage.

How do I earn money for future flights?
You can redeem a financial rebate at the end of each 12 month period you are signed up to Company Advantage. This rebate will be based on your total spend over the previous 12 months and can then be spent on subsequent travel. Contact us at juliane.sip@airnz.co.nz to find out more.