Claims can be lodged 24 hours a day, 7 days a week from overseas or when you return home.
For all medical related claims please contact:
QBE Assist
United Kingdom
Telephone toll free: 0800 899 813
Email: qbeassist@qbe.com
For all non-medical related claims please contact:
Travel Claims International
PO Box 1037
Oakleigh House
Cardiff
CF11 1HU
United KingdomTelephone: 0845 601 0894 or 029 2055 8701 (from abroad)
Fax: 0845 604 8634
Email: travelclaims@cl-uk.com
Information you will need to provide:
- Your Name
- Policy number allocated to you in your Air New Zealand Electronic Itinerary
- Nature of injury or sickness
- Details of attending doctor, if available
- Present location and contact particulars
Claim Forms are also available to download here.
For other claims - remember these important points
Baggage/money lost or stolen
Report to Police or carrier (e.g., airline, shipping company) within 24 hours and obtain confirmation, report or reference number.
Personal Liability Claim
Do not make any offer, promise or payment or otherwise admit liability. Ask for any claim against you to be put in writing.
Loss of Travellers' Cheques or Credit Cards
Report to issuing authority or organisation as soon as possible, as practicable, after discovery of the loss.
If you intend to lodge a claim, reports from doctors, police, airlines and receipts for purchases and expenses that you will claim for, will be required in order to claim.
Ensure you keep all receipts and obtain copies of any reports.
Free Look Period - requesting a refund
If, having purchased the policy, you want to return it, you can do so within 14 days of receiving the Certificate of Insurance and obtain a full refund, provided no right or power has been exercised under it by you (eg no claim has been made) and your trip has not commenced.
To request a refund call the Air New Zealand Contact Centre on 0800 028 4149, 24 hours a day, 7 days a week and quote your booking reference.
