In the air, you can use your Airpoints Dollars to fly with Air New Zealand, Star Alliance airlines and our other airline partners. Companion tickets and upgrades on Air New Zealand ticketed and operated flights are other great ways to use your Airpoints Dollars. And exclusively for Airpoints™ members, some of our long-haul seats are available at special low fares, for purchase using your Airpoints Dollars.

On the ground, you can use your Airpoints Dollars to pay for car rental, hotel accommodation, and Koru Club membership. And you can gift rewards to other people living at the same address as you - even if they're not Airpoints members.

Explore the links on the right for more information.

Auckland Hong Kong Alliance with Cathay Pacific

Our Alliance with Cathay Pacific will give you even more options for Airpoints™ reward travel between Auckland and Hong Kong.

With Air New Zealand's Auckland Hong Kong Alliance with Cathay Pacific from 31 January 2013 you can also book any seat available for sale as an award ticket on an Air New Zealand flight operated by Cathay Pacific. These flights will be numbered:

  • NZ35, NZ38, NZ80 or NZ85 Air New Zealand operated Auckland Hong Kong flights
  • NZ4990-NZ4995 Cathay Pacific operated Auckland Hong Kong flights

You will also be able to book a Partner Reward flight between Auckland and Hong Kong with Cathay Pacific. These rewards tickets are limited and subject to availability, so get in early to avoid disappointment. As with other reward travel, any additional taxes, levies or surcharges can not be paid with Airpoints Dollars.

See how many Airpoints Dollars™ you need for reward travel with Cathay Pacific.

To book your reward flight on Cathay Pacific from 31 January 2013 contact your nearest Air New Zealand Contact Centre.

* Cathay Pacific reward tickets are only available on flights between Auckland and Hong Kong. Award travel between Auckland and Hong Kong can be booked as an Air New Zealand award flight.

Airpoints Dollars spending on Airline Partner flights booked from 1 November 2012

As result of review of the Airpoints airline partnerships we have realigned the Airpoints Dollars earning and spending amounts when Airpoints members fly or redeem on our Airline partners. The new earning and spending rates on Airline partners better reflect the value our Partners place on Airpoints members flying on them. There is no change to the Status Points earning when travelling on our Star Alliance partner airlines.

This means that the amount of Airpoints Dollars required for Reward flights on our partners will be reducing for rewards booked from 1 November 2012.

See the Earning on Airline Partners for flights taken from 1 November 2012 chart here and the Spending on Airlines partners for flights booked from 1 November 2012 chart here.

How to request your reward

You'll need your membership number and Personal Access Code (PAC) to request a reward. You'll also need your credit card to pay for any applicable taxes, levies and surcharges. For PAC number help please contact your nearest Air New Zealand Contact Centre.

Phone

Call your nearest Air New Zealand Contact Centre. Please allow three working days for us to process your request. Service fees apply.

By Mail or Fax

Simply complete the reward request section on the back of your Airpoints statement and fax or mail it to your nearest Air New Zealand Contact Centre. Please allow seven working days for us to process your request. Service fees apply.

Online

Online Airpoints rewards bookings are currently only available to members registered as living in New Zealand, Australia or the Cook Islands. For members registered as living in other countries please contact your nearest Air New Zealand Contact Centre to make your booking. Service fees will apply.