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United Kingdom
Sales, Reservations & Enquiries
Freephone: 0800 028 4149 (consumer)
Freephone : 0800 028 6185 (travel trade)
Online Booking Help
Step by Step Guides
Questions and Answers
Freephone: 0800 028 4149
Feedback
Send us feedback
See Customer Support below for other contact options
Flight Arrivals & Departures
Phone: 0870 0000 123
Online Arrivals & Departures
Airpoints™ Enquiries
Questions and Answers
Freephone: 0800 028 4149
Regional Office - London
Phone: 020 8600 7600
Air New Zealand Travelcentre
Location: Upper Ground Floor, New Zealand House, 80 Haymarket, London SW1Y 4TQ.
Republic of Ireland
Sales, Reservations & Enquiries
Freephone: 1800 551 447
Europe
Sales, Reservations & Enquiries
Freephone numbers from Europe
Website: airnewzealand.com/europe
Select another contact area Customer Support
Customer Relations
Airpoints
Cargo
Engineering
Airline Training
Golden Oldies Sport Festivals
Environment
Customer Support
Air New Zealand Customer Support
Private Bag 92007
Auckland 1020
New Zealand
Email: Customer Support
Customer Relations
Should only be contacted if you have feedback about a flight you have recently taken
Air New Zealand Customer Relations
5 The Enterprise Centre
Kelvin Lane
Crawley
West Sussex
RH10 9PT
Email: nz@airlinecrm.com
Airpoints
Questions and Answers
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Freephone: 0800 028 4149
Email: Airpoints
Cargo
Principal Office, London Heathrow
Phone: 020 8751 5000
Fax: 020 8751 3333
Hours: 0900 - 1730, Monday to Friday
SITA: LHRFSNZ, LHRFFNZ
Engineering
Email: marketing.services@airnz.co.nz
Airline Training
Email: airlinetraining@airnz.co.nz
Golden Oldies World Sports Festivals
Phone: +64 9 366 6950
Email: goldenoldies@xtra.co.nz
Environment
Email: environment@airnz.co.nz
Air New Zealand Ltd, 26-28 Hammersmith Grove London W6 7EN.
Registered in England and Wales as a foreign company, registration number FC008870.
VAT Regn 645 2066 48. A limited liability company registered in New Zealand.
Head Office 185 Fanshawe Street Auckland 1010, New Zealand.
Registered: New Zealand Companies Office, Number 104799.
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