When it comes to the finer details of how Airpoints™ works, the following pages will fill you in on everything from keeping track of your Airpoints information, programme fees to requesting a replacement Airpoints card.
Frequently Asked Questions
For a quick and easy way to find answers to frequently asked Airpoints questions try our
Airpoints Online Help. Or if you can't find the answer you're looking for, please contact your nearest Airpoints Service Centre.
Need a new Airpoints card?
If you need a replacement Airpoints membership card, you can get one for NZ$25 or 25 Airpoints Dollars™. The cost is waived for Airpoints Silver, Gold and Gold Elite members. If you'd like a replacement card, call the Contact Centre.